As an example, the Elfsight chat says “Got it. Real quick, what’s your email address? We’ll use it for any follow-up messages.” Can we have that same capability?
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Hi there, @BratPak_Dog_Kamp 
Currently, it’s possible to send the contact form only right away or after the first response. However, this idea sounds great and we’ll try to think about it in the future 
Thank you for your response. My concern with the immediate display is that it’s visible at the same time as the “quick reply” questions, which discourages the user from providing their contact info.
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One other thing, I just tested the delayed display (after first response), and the bot provides an answer and then asks for the contact info (simultaneously). This defeats the point of trying to get their info before replying. With the current setup, it seems the only way to effectively request contact info is to NOT offer the “quick reply” options. There has to be a better way to use this feature. Maybe I’m missing it.
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Your point totally makes sense, but, unfortunately, there is no way to change this behavior at the moment. I am really sorry!
We already have ideas to make a form completion required and display the quick replies only after the form completion. Feel free to upvote them:
If these idea gets more votes, we’ll try to consider them in the future updates
Yes, it would be great to show the contact form not after the first response, but when it makes sense (the bot can not give information) or upon request from the user when being asked by the bot (would you like to leave your contact information?)
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Would be great to change the Assistant Behavior to send the Collect User data not only immediately or after first response. May be convenient to be able to set some conditions or to force to send it after a couple of messages
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Hi there, @PakaInvest_GmbH and welcome aboard 
Thanks a bunch for the feedback!
We already have this idea on the Wishlist. I’ve moved your comment to the related thread, where we’ll keep you in the loop
It would be great if there could be an additional option where the ‘Collect Contacts’ form could be triggered at the end of the chat and the message prompt could be edited to read: ‘Enter your name and email to receive this chat transcript’.
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Hi there, @user20327
We already have a request for sending the form during the chat and I’ve merged your comment with this request.
As for sending the chat transcript to website visitors, this option isn’t supported now, but a request for this is already on the Wishlist. Feel free to upvote it here - Chat to be able to send a copy of the transcript to the user
The good news is that users can save the transcript themselves using the Copy Transcript button:
