In the context of a chatbot that helps and guides a person, it may sometimes get stuck. It should be able to collect the relevant information and send it by email to a preconfigured contact. Alternatively, the user should be able to click on the provided phone number link to contact the chatbot account administrator directly."
It is an essential feature.
Exemple : The chatbot provides information about treatments for a massage salon, including prices. If you want to book, it could say: ‘To make a reservation, I will forward your request to the salon,’ automatically sending the collected information to the administrator. Or it could display a clickable phone number so you can contact the salon directly.
Hi there, @LO-BlackInk and welcome to the Community
I am glad to say that you can collect the relevant info using the AI Chatbot. For this, you should enable the contact form option, choose where to display it and set the form fields:
The form data will be delivered to your email address along with the chat transcript if you enable the “Send Chat History to Email option” on the General tab of your widget’s settings:
To make the assistant provide the contact info when visitors request booking, you just need to add this directive to the Instruction. Something like this:
If a client wants to book, use this phrase: ‘To make a reservation, I will forward your request to the salon.Contact info:
Email: test@test.com
Phone: 1111
To make the phone number clickable, please add it to the instruction using the following format: <a href="tel:+111111">+111111</a>
We’ve switched your widget to the gpt5-mini language model, where this issue shouldn’t occur anymore.
Also, we’ve noticed that the phone links feature stopped working. To fix it, we’ve added this rule to your instruction - Lors de l’affichage d’un numéro de téléphone, entourez-le toujours d’un lien cliquable avec un lien de la forme “tel:”
Check it out and let me know if everything is fine now
All seems to be good for this. It’s perfect the phone number is ok.
Just another thing. We try to make a chat bot for hotel.
If the customer write in French or in German … ok the bot can reply in the good langage.
But the problem that’s the form does not change of langage. (you can see it in the screenshot, I speak French but the form stay in English) It will be great that’s can do it : form in the good langage.
Do you think, in a short time, we can change the name or add an other line of the form.
In our case, I need to replace email by room number for exemple…
Name / Room Number / Phone / …
Unfortunately, it’s impossible to dynamically translate the widget elements (including form) based on the language of the conversation. However, this idea is already on the Wishlist and you can upvote it here - Multilanguage version for the widget elements
As for the custom form fields, this request is also posted on the Wishlist- Custom form fields (Text field, Choice, etc). At the moment, we don’t have the ETA for this feature, but if any news comes up, we’ll update you in the Wishlist thread
