The Action buttons allow visitors to take quick actions, like reaching out via WhatsApp or Email, finding directions, or visiting a specific URL, all without leaving the chat.
Feel free to describe the required condition naturally. For example:
• When the visitor wants to buy something.
• When the visitor asks about prices or services.
• When the visitor shows interest in a product.
This video demonstrates how it works
Contact a Human
The Contact Human button allows visitors to easily get in touch with your team for personal assistance. While connecting directly to a real person via chat isn’t available yet, you can add contact buttons linking to other communication channels.
To set it out, just fill out a profile with a photo, name, position, and even contact buttons, so visitors can easily reach someone when they need it:
The follow-up message used to be sent automatically after 5 minutes of user inactivity. Now, you can manually adjust the inactivity delay directly in the settings:
This is a great feature but reaching out to a human doesn’t currently work when you add your email as a contact button. It just links me to a random tab on my computer.
@Dan4, unfortunately, there is no way to connect a real person directly in the chat or send emails right from chatbot window.
Instead, clicking on the Email action button opens a popup window to select the email service you’d like to use. Thus, this is a correct behavior with the current setup.
Please let me know if this clarifies things or if you have any questions left
Yeah, it doesn’t do that. No pop up opened. No redirect to email client. Just opens a different tab on my browser that already in use by an unrelated website.
Hate to be that guy but this isn’t really the change people wanted. Most other proffesional chat widgets are able to hand it off to a live person within the same chat bubble
Note: I was also expecting the human contact inside the chatbox to ensure continuity with the chat conversation, not via re-direct to the visitor’s default email client (or othe CTA client) with a “blank” note. It adds another workflow step that may frustrate visitors.
Interim Solution: To partially solve the above concerns, use the “Email” and “SMS” CTA buttons for human contact. This will cover both desktop (email) and mobile (SMS) use cases. See below screenshot.
Yep, I understand that having a real agent conneced to the chat would be fantastic, but as we’ve mentioned in this thread, it’s not something we can achieve now.
However, if anything changes, we’ll share an update in this Wishlist thread. Fee free to upvote the idea to not miss any news
These are great updates. For “While connecting directly to a real person via chat isn’t available yet", is this already on the Wishlist or in development? I’m hoping this feature is to allow a Human to enter the chat along with the Visitor and AI chat bot.
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