Would be useful if the transcript sends to the user also
Great idea, thanks for sharing, @Shannon_Greene!
Do you have any idea how this should work? Maybe the assistant should ask for the user’s email beforehand so it can send the transcript afterward? Your input would be really helpful 
Hi Helga,
Yes, asking for the user’s email at the start or end of the chat would work well, as long as they can opt in to receive the transcript.
Thanks a mill,
Shannon
1 Like