Not getting any forms sent to my emails, tried multiple

We have been using elfsight for a while now, and randomly today stopped getting submissions sent to our email. we tried multiple emails, and none of them are getting the submissions. The people submitting them arent even getting the automated messages either. we rely on this form heavily, and not really sure what to do now. we re-coppied the code, updated the form, changed the email, and still nothing.

1 Like

Hi there @Peas_In_A_Pod_Mobile :wave:

I apologize for the interruption in our widget’s work and for the frustration this is causing you.

Unfortunately, our Forms widgets are experiencing some issues at the moment, causing a delay in submissions delivery via email.

Rest assured, all submissions are securely stored in your Elfsight account. You can download them directly from your Elfsight account at any time, right here:

We realize the urgency of this situation, and the development team is now working on a fix that should eliminate all errors. After the fix is ready, it will be automatically applied to your widget, you won’t have to do anything on your end.

I will get back to you as soon as I receive any news from the developers.

Thank you for understanding and for sticking :pray:

Thank you for getting back, elfsight in general is great. Just caused a little bit of a panic is all, thats great to know you can download them.

Thanks again for the info.

2 Likes

Hi Max,

I have been using the “contact form” pro app for years. Over the last few days or so, I haven’t been receiving email notifications like I usually do, when someone fills out the form on our website (Select Med Tutors - Contact Us About Medical & USMLE Tutoring). I’ve tested this out, and I can download the forms through a .csv file, but no email notifications are coming through, even to my spam folder. Any idea why this could be, is it a known bug on Elfsight’s end?

-Eric

You can email me at eric@selectmedtutors.com

Thank you

Hi @user9329 :wave:

I apologize for the interruption in our widget’s work and for all the frustration :pensive:

Unfortunately, our Forms widgets are experiencing some issues at the moment, causing a delay in submissions delivery via email.

Rest assured that any missed forms will be promptly delivered to you via email once the necessary fix is implemented.

We realize the urgency of this situation, and the development team is now working on a fix that should eliminate all errors. After the fix is ready, it will be automatically applied to your widget, you won’t have to do anything on your end.

We have a dedicated topic where I’ll post all the news from our devs regarding this issue - Not getting any forms sent to my emails, tried multiple

Would you mind if I make this message public and move it to this topic, so that it would be easier to keep you in the loop?

Yes absolutely, feel free to make public. Thank you for the info, appreciate the quick and thorough response!

1 Like

I just now started recieving forms again. Not sure if the team fixed it or if that was luck, but i figured I would let you know either way.

Hi @Peas_In_A_Pod_Mobile :wave:

Yes, our developers have recently implemented a fix, restoring this functionality.

Happy to hear that everything is fine on your end now :slightly_smiling_face:

Hi there @user9329 :wave:

Glad to tell you that our devs have recently implemented a fix, restoring this functionality!

It may take some time for all submissions to reach designated emails, so please don’t worry if you still haven’t received them so far. You should expect forms entries to arrive within a day.

However, if you haven’t received the submissions by tomorrow evening, please let us know. We’ll be happy to investigate things for you :slightly_smiling_face:

Excellent, thank you

A post was split to a new topic: Not receiving emails after submissions