Hi there, @Norton 
Many thanks for sharing your thoughts with us!
We already have a request to display messages in the dashboard. Feel free to upvote it here - Ability to view chat history in the configurator.
The chat history isn’t being delivered to your inbox because you’ve added 2 email addresses to the Owner Email field:
Currently, only 1 recipient is supported in the app. Thus, you should remove one of the emails to resolve the issue.
By the way, we have a separate request for the multiple email recipients. If you’d like to see this feature released, please upvote this idea too 
- Ability to add more email recipients to the widget - #4 by Max