Ability to view chat history in the configurator

Wishlist AI Chatbot
1

View chat and lead history in the widget configurator

2

I need to look into AI chat history, for customer service that is a must. I will not let AI Chatbot talk to my customers if this feature doesn’t exist.

3

Hey there, @Daniel_Chong_Kock_Hu :wave:

Thank you so much for the feedback!

Just in case, I’d like to mention that you can send the chat history to your email:

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However, we’ll try to consider adding this opportunity to the configurator as well :slightly_smiling_face:

4

Yes, it would be great to have an access to Inbox view, to see the list of visitor discussion and visitor filled contact form.
And a status indicator (read/unread and “done” or archived)

5

Thanks for upvoting the idea and welcome to the Community, @Tex_Texte :wink:

6

Friends, awesome news: the feature is now in the works!

It’s currently on the Design stage, but we’ll keep you updated on the progress here :blush:

4 Likes
7

Update: the feature moved to the development :tada:

2 Likes
8

You rock!

12

Hello friends!

We’ve decided to reconsider our approach to this task, this is why we’re putting this feature on hold for now.

But worry not, this idea is not abandoned and we’re hopeful to get back to it soon. We’ll update you here as soon as we have more news :slightly_smiling_face:

1 Like
13

In my opinion, this feature is no longer required. The widget has the ability to send all chats to the user’s email address (as noted above by @Max).

In my case, I created a new emaill address labeled chatsupport@mysite.com. All chats go to that email address’ inbox and are managed accordingly. Emails (i.e., chats) received constitute our “chat history.”

Cheerio!

14

That does not give you automatic insights into what the chats are about.

15

Hey @Jon_Heidar_Ragnheida,

Can you be more specific? Give examples? The feature request description does not mention “automatic insights” nor analytics.

Cheers!

16

Hey everyone!

The feature is in the Design stage again. We’ll keep you updated :slightly_smiling_face:

2 Likes
17

Hey @Max,

Can you share the anticipated design architecture for this feature? What can the users expect to see in the configurator?

Thank you!

20

Hi @Petar_Dietrich :waving_hand:

SInce we’ve just started working on it, we don’t have any details to share for now. We’ll keep you posted on the further progress here :slightly_smiling_face: