View chat and lead history in the widget configurator
I need to look into AI chat history, for customer service that is a must. I will not let AI Chatbot talk to my customers if this feature doesn’t exist.
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Hey there, @Daniel_Chong_Kock_Hu 
Thank you so much for the feedback!
Just in case, I’d like to mention that you can send the chat history to your email:
However, we’ll try to consider adding this opportunity to the configurator as well 
Yes, it would be great to have an access to Inbox view, to see the list of visitor discussion and visitor filled contact form.
And a status indicator (read/unread and “done” or archived)
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Thanks for upvoting the idea and welcome to the Community, @Tex_Texte 