Ability to add more email recipients to the widget

Wishlist AI Chatbot
1

Ability to add more email recipients to the widget (+ add the possibility to send the transcript to the website visitors)

1 Like
Collecting visitor contact info more efficiently
Collecting visitor contact info more efficiently
Owner Email - AI Chatbot
2

Hey there, @Opollo_5 and welcome aboard :waving_hand:

Thank you for the feedback!

The request to send the chat history to the visitors is already on the Wishlist. Please upvote it here - Send chat history to website visitors.

As for adding more recipients, this idea sounds great, and we’ll try to think it over in the future updates :slightly_smiling_face:

3

This is crucial for anyone offering lead gen services to a client - we need to see the chatbot traffic as well as the client. We also need a way to capture the contact info into a CRM or something similar.

1 Like
4

Hi there, @Paul_Wakefield :waving_hand:

Many thanks for the feedback!

I completely get your case and agree that an option to add multiple recipients is important for lead collection. Hopefully, this idea gets more votes from the Community and the devs will be able to consider it :slightly_smiling_face:

As for sending the form data to CRM, this request is also on the Wishlist. Feel free to upvote it here: Send form info to CRM.

5

agreed on this, seems like just separating with commas could work easily?

1 Like
6

Thank you for the feedback!

Unfortunately, this solution won’t work. If you add multiple recipients separated with a comma, the transcript won’t be delivered to any address.

However, we agree that it would be awesome to have an option for multiple recipients, and we’ll try to think about it in the future :slightly_smiling_face:

7

Hi, I have had a client request whether it would be possible for more than one email address to receive the chatbot conversation. I could try to add email forwarding, but it would be nice to have some more options within the chatbot configuration.

1 Like
8

Hi there, @Sean_Ryan :waving_hand:

Thanks a lot for the feedback!

I am glad to say that this idea is already on the Wishlist. I’ve merged your comment with the existing request, where we’ll keep you updated :slightly_smiling_face: