Ability to add more email recipients to the widget

[Opollo_5]

Ability to add more email recipients to the widget (+ add the possibility to send the transcript to the website visitors)

[Max]

Hey there, @Opollo_5 and welcome aboard

Thank you for the feedback!

The request to send the chat history to the visitors is already on the Wishlist. Please upvote it here - Send chat history to website visitors.

As for adding more recipients, this idea sounds great, and we’ll try to think it over in the future updates

[Paul_Wakefield]

This is crucial for anyone offering lead gen services to a client - we need to see the chatbot traffic as well as the client. We also need a way to capture the contact info into a CRM or something similar.

[Max]

Hi there, @Paul_Wakefield

Many thanks for the feedback!

I completely get your case and agree that an option to add multiple recipients is important for lead collection. Hopefully, this idea gets more votes from the Community and the devs will be able to consider it

As for sending the form data to CRM, this request is also on the Wishlist. Feel free to upvote it here: Send form info to CRM.

[Family_Tree_Care_Mar (Family Tree Care Marketing)]

agreed on this, seems like just separating with commas could work easily?

[Max]

Thank you for the feedback!

Unfortunately, this solution won’t work. If you add multiple recipients separated with a comma, the transcript won’t be delivered to any address.

However, we agree that it would be awesome to have an option for multiple recipients, and we’ll try to think about it in the future

[Sean_Ryan]

Hi, I have had a client request whether it would be possible for more than one email address to receive the chatbot conversation. I could try to add email forwarding, but it would be nice to have some more options within the chatbot configuration.

[Max]

Hi there, @Sean_Ryan

Thanks a lot for the feedback!

I am glad to say that this idea is already on the Wishlist. I’ve merged your comment with the existing request, where we’ll keep you updated

[Jake_Borenius]

i want to see as the agency how the chatbot does but he only gets the email. Unless I’m missing it

[Max]

Hello there, @Jake_Borenius

Unfortunately, it’s possible to add only one email as a chat hostory recipient. I am really sorry!

I couldn’t agree more that it would be awesome to add multiple recipients and we already have this idea on the Wishlist. I’ve merged your comment with the existing thread, where we’ll collect more feedback from others.

If this request gains more votes, we’ll try to look into this in the future updates

[user34387]

Hi, I have two users and I would like both of them to get the chat notifications. How can I get both emails to get the notifications?

[Max]

Hi there and welcome to the Community, @user34387

Unfortunately, it’s impossible to add multiple recipients now. I am really sorry!

We already have this idea on the Wishlist and I’ve added your comment there too. If more users support this idea, we’ll try to consider it in the future updates

Friends, this request is now marked as ‘Planned’, which means we’re currently exploring possible development options, so it’s on our radar

Please note that we can’t provide any specifics at this stage, as we’re still in the process of estimating potential solutions. Let’s hope we’ll see it in the “In Progress” status, though!

Friends, we’ve started working on this feature and it’s in the Development stage now

We’ll keep you posted on any further progress here!

Hey everyone!

We’re happy to share that now you can add multiple recipients to the widget

Check this post for more details and share your feedback in the post thread - AI Chatbot: Send chat transcripts to multiple recipients! 🚀