Chat Ai Email to Email of Choice

Ask the Community General Questions
1

Would like to be able to change where the transcript email to.

3 Likes
3

Hi there, @Shawn_Martin1 :wave:

You can change the email on the General tab of your widget’s settings:

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Check it out and let me know if it helped :slightly_smiling_face:

4

Thanks Max, I meant the email that it comes from. Right now it comes from Ellfsight but i’d rather it worked like the form builder and we can choose the email sender, subject line, etc. A customer can easily get the email with the transcript and skip my service and do it themselves. Another great option is to implement the Google Sheets integration. Would be a whole lot easier to keep organized and track of information coming through and make tweaks from the interactions from the Ai.

Thanks again Max . It’s always a pleasure!

Shawn

1 Like
5

Got it!

This idea is already on the Wishlist and you can upvote it here - Notify me section for sending the chat history.

Regarding the Google Sheets integration, you’d like to use for collection the info about customers, am I right?

6

Hey Max,

I’ll vote for that I had looked for it on the wishlist before i messaged you but must have overlooked. The Google Integration would be great for the transcript info - would help to better train and keep track versus a cluttered email inbox.

Thank you!
Shawn

1 Like
7

Google Sheet spreadsheets have cells, where the info is usually pulled. So, for example, the fields in our Forms get a separate cell in the spreadsheet, where the submitted info is pulled.

However, I am not quite sure how it should work with the chat transcript since it doesn’t have any fields, just a plain text. Could you please elaborate on it?