Hi @Family_Tree_Care_Mar welcome to community, 
Have you entered the email address in the General tab and enabled “Send chat history via email”?
You can also edit the text in the language settings.
There’s already a suggestion for multiple email recipients.
Until then, you could set up a mailing list.
https://community.elfsight.com/t/ability-to-add-more-email-recipients-to-the-widget/125461