The chat bot appears very good, but to make it actually valuable, we of course need to be able to see the conversations that are being had? Are they good conversations/valuable etc etc? A record of each one is crucial also for security and trust reasons. What is the time frame for the delivery of this functionality? As a transcript can already be created, surely an auto email of transcript (toggle) (or better still, recorded on the dashboard) to send conversations to the widget owner (us) when a conversations is closed down.
Hi there, @Richard_Kadri-Langfo 
Thank you for the feedback!
I am happy to say that you can receive the chat transcripts to your email address with the Send Chat History to email option enabled on the General tab.
I see that this settings is enabled in your widget and you’ve added your email address. So, the chat transcripts should be delivered to the specified email:
Just in case, here is how the Send Chat History to Email option works:
- After 5 minutes of inactivity, the chatbot sends a follow-up message (if enabled).
- After 10 minutes, the chat closes and the conversation is sent by email (if configured).
Inactivity means no input from the user.
Test conversations from the widget editor aren’t sent to the email.
Could you please check it and let me know if the transcripts are being delivered to your email?
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Thanks for coming back to me so quickly - that’s great! Unfortunately it does not appear that this functionality is working, for me… as I am not receiving these emails (hence i missed it was there!). I have checked spam etc. And also the email can’t be changed.
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Got it, thanks! Please take these steps to troubleshoot the issue:
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Make sure that notifications@forms.elfsightmail.com is not blacklisted.
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Double-check that your email address is entered correctly.
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Add another email address with a regular Gmail domain to the widget and check how it works.
If the submissions go to a Gmail inbox but not your original address, the problem could be due to spam filters or restrictions of your email provider. I’d recommend reaching out to them for further assistance.
Try it out and let me know if it helped 
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Thanks - sorry - how do i add another address?
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Open the General tab of your widget’s settings and you’ll see the Owner Email field. Deleted you current email from the Owner Email field and add a new one (with a regular Gmail domain)
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Ok - right thanks! I check my block senders and elfsight wasn’t in there. but regardless, i added the email you said to safe senders and now they are coming through!
Thanks for your help!
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That’s awesome, thank you for the feedback!
If anything else comes up, we’re always here to help 
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