When visitors fill out the form I am not receiving anything also we are not receiving the chats to our email. Would be nice to have a contact form built in where they can send us a message if they dont want to keep asking the AI questions!
Hi there and welcome to the Community, @Brandon_McLean 
The form info should appear in the email with the chat transcript (right above the transcript). There were some issues with the chat transcript delivery, but they’ve been addressed.
Could you please double-check it and let me know if it works on your end now?
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Hello, no this is not fixed. I tested it again.
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I am so sorry about this inconvenience!
We’ve forwarded this issue to the devs. I’ll update you as soon as we have any news 
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Everything should be back to normal now. Please check your widget and let me know if it works fine now
I just tried it and its not working. When I submit my name, phone and email nothing is sent to me inbox. Do you guys test before you say its fixed?
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I am really sorry for the inconvenience!
I’ve just tested your widget once again and the form details are displayed right above the chat transcript (as needed):
Please try to test your widget in your browser’s incognito mode. If the issue still persists, please send me a screenshot of how the notification looks on your end 
Just to clarify, the information submitted in the form is included in a single email notification along with the chat transcript:
These notifications aren’t sent immediately after the form is submitted. Instead, they’re triggered after about 10 minutes of user inactivity. After 5 minutes of inactivity, the chatbot sends a follow-up message, and after another 5 minutes, the chat closes and the email notification is sent to your inbox.
If the chat closes after 10 minutes of inactivity and you still haven’t received the notification with the transcript and form details, please follow these troubleshooting steps:
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Double-check that your email address is entered correctly.
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Check your Spam folder. If any submissions are located there, mark them as “Not Spam.”
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Make sure that notifications@forms.elfsightmail.com is not blacklisted.
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Add another email address with a regular Gmail domain to the widget and check how it works.
Try it out and let me know if it helped
I feel like I am wasting time. I think we are going to have to jump ship.
If the chat closes after 10 minutes of inactivity and you still haven’t received the notification with the transcript and form details, please follow these troubleshooting steps:
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Double-check that your email address is entered correctly. - Of course it is! I checked it 5 times already!
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Check your Spam folder. If any submissions are located there, mark them as “Not Spam.” - This is the first thing I did!
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Make sure that notifications@forms.elfsightmail.com is not blacklisted. - I have no blacklisted emails
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Add another email address with a regular Gmail domain to the widget and check how it works. - NO this is patient information and it must only go to my email.
I have no idea why you are sending me this picture of client details with test@test.com??? I have no idea why you are sending this screen shot. This is not our email address.
I have no idea what you mean by a single email notification with the chat transcript???
We can only have one email to send the notifications to. Which is my email brandon@benrafiimd.com. I dont see another option for more than a single email for notifications.
I totally understand how frustrating this must be, and I’m really sorry for the confusion! We’re eager to help resolve this to your satisfaction, so please let me break it into details.
After you reported the issue, I took a look at your widget. To check if it was working properly, I temporarily added my email address as the recipient to test if the email notifications were being sent.
During the test, I sent a sample question, “What services do you offer?” and filled in the contact form with some sample details. Once the chat was closed, I received the email notification with both the test chat and contact form details. So, the email “test@test.com” was just part of the test I ran, and the screenshot I’ve sent shows the history of my test chat I’ve received.
P.S. Don’t worry — I only added my email for testing purposes and switched it back to yours as soon as the test was over. The only email that was delivered to my address was my test chat and with my contact details.
That said, It seems like there’s an issue with delivering the notification to your specific email, since everything worked fine with mine.
I’ll ask the developers to look into why the notification might not be reaching your email and get back to you with any updates
Thank you for your patience and understanding while addressing the issue
I might have unsubscribed from receiving the spam emails from your company. Can you see if that is the cause? I wouldn’t think that it would stop sending me notifications?
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It’s hard to say for sure, but there is a chance it might be the reason.
You don’t have these emails in the Spam folder now, since you’ve just used the Unsubscribe button in the email, right?
Correct. Nothing is in my spam.
I see that you’re also communicating with my colleague Danis regarding this issue in a support ticket.
While we continue investigating your situation with AI Chatbot, Danis had a test chat using the AI Chatbot on your website. Please check your Brandon@benrafiimd.com inbox and let us know if you received his test conversation.
Yes! It is working now!
Thank you!
2 Likes
Great, you’re welcome 
2 posts were split to a new topic: Issue with chat delivery