Issue:
Chat transcripts are no longer being delivered to our designated email inbox. We double-checked both our email address and spam folders. The issue happens with the “Collect Contacts” form filled out or not. Our issue is similar – if not identical – to this one.
Request:
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Please review and provide a fix.
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Please provide the IP addresses, emailers, and user agents used by Elfsight to deliver both chat transcrips and emails in general so we can whitelist them.
Note:
Please keep in mind that our company receives numerous, fraudalent emails that use common emailers which many times force us to block them. Also, many hosts have built-in spam filters that may label your chat transcript emails as spam (given the number of chat transcripts emailed by Elfsight). The spam filters owned and managed by these hosts usually block the emails before they reach the users’ inbox or spam box.
Thank you!