Admin should be able to see all chats that happened between customer and AI after chat ends and their record is saved for analysis.
Greetings and welcome aboard, @Dhruv 
I am happy to say that the chat transcripts can be sent to your email address. For this. open the Email Notifications section on the Settings tab and add the email, where you’d like the chat transcripts to be sent:
Currently, we’re also working on the option to see the chat transcripts right in the dashboard. Please upvote this request to get notified once the feature is released: Ability to view chat history in the configurator