AI Chatbot: Send chat history from a custom domain

[Max]

We’re thrilled to introduce the opportunity to send emails with chat transcripts from a custom domain in the AI Chatbot app

To enable this feature, please follow these steps:

Open Email Notifications on the Settings tab and add Email Sender

Enter your SMTP server details

All emails from the forms, including the Autoresponder, will be sent through this server:

After entering the details, the system will automatically check the connection. If the check is successful, the settings will be saved.

Voila! Emails will now be sent through your personal SMTP server

Guys, have you tested the new feature? Share your experience in the comments - we’d love to hear from you

Back to Changelog →

[Petar_Dietrich]

I’m a bit confused. Can you provide an example or two explaining the usefulness of the new feature vs “Send Chat History to Email”?

Also, how does Elfsight handle the login credentials entered via the new feature? (i.e., privacy protection).

Thank you!

[Max]

By default, Elfsight (notifications@forms.elfsightmail.com) is displayed as the chat transcript sender.

With the SMTP feature, you can replace notifications@forms.elfsightmail.com with your custom domain, which makes the emails more branded and personalized.

Regarding the privacy, all the details are stored on the protected servers’ disks. This data is encrypted and we don’t use or process it in any way or form

[Petar_Dietrich]

Great explanation. Thank you!

Update: Works beautifully! Cheers.

[Ron_Langenbach]

The custom domain for sending the transcript works great Max!
One question:
In the footer of the emails containing transcripts that you receive, there is still a reference to Elfsight (see image). It would be great if this could be adjusted so that there is no longer any reference to Elfsight or the dashboard.

[Max]

Hi there, @Ron_Langenbach

Thank you so much for the feedback!

Yep, an option to disable the footer in the emails will be a final step to complete this request.

We do have plans to look into this in Q2 of this year. As soon as we have more news, we’ll update you on the Wishlist thread

[Justworks]

Thanks for adding the custom domain for sending transcripts. However, since the footer of the transcript emails references Elfsight or the dashboard, it doesn’t make much sense in this context. For now, I’ll continue using my Google Apps Script to clean and forward the emails.

[Max]

Hey there, @Justworks

Thank you so much for the feedback!

I understand your decision and I am really sorry there is no way to disable the footer now. Hopefully the devs will be able to consider this idea as soon as possible.

We’ll keep you updated in this thread