Hey there, @Kaila_Cruz and welcome to the Community 
Thank you so much for the feedback!
I agree that it would be awesome to make the form completion a required condition to continue the chat. We already have this request on the Wishlist and you can upvote it here 
- Make form completion required to continue chat.
As for the issue described, I couldn’t replicate it. If it still persists, please send me a video screencast of the issue 