is it possible to change chat history senders email subject line and elf email brand?

I’d be happy if there were workaround steps for this one. It’s something we’ve accomplished with other widgets using a bit more coding. Often worth it to have it all properly branded.

Sounds reasonable! While we don’t have any workarounds for this case, we’ll inform you here in case of any possible solutions :wink:

That would be great; however, this non-customizable white-label option limits us to installing it on clients’ websites and is the reason we are not upgrading our package to the Enterprise plan. Since all emails are sent from Elfsight, as an agency we can’t implement this on our clients’ sites due to…

Hey there, @Justworks :waving_hand: Many thanks for sharing your thoughts with us! I totally understand that it’s really important for agencies to receive white-label notification. I’ve shared your feedback with the dev team and, hopefully, they’ll be able to consider this idea in the future. As …

I could have said that better. :smile:

We need to amend the text below. Thank you in advance for making the update. [mail-scr]

Hi there and welcome to the Community, @Melih_Tongul :waving_hand: Thank you for the feedback! We’ll try to add an option to edit/remove the footer text in the future. We’ll update you here as soon as we have any news :slightly_smiling_face:

Why can’t you just remove it in the meantime? It’s just a piece of code that can easily be hidden from your side.

I don’t think they’ll ever remove the footer. It’s been almost 2 years of waiting for 10 minutes of work on their end.

Hello @Edwin , @Justworks ! Thank you for your comments. You see, we have a set roadmap for the features we’re developing, and at the moment there are a lot of requests with the higher priority our devs are working on. While it may seem like a simple addition, the white-label option is actually a c…

Ai chatbot Chat History to Email (white label)

Wishlist AI Chatbot

Topic		Replies	Views
AI Chatbot: Send chat history from a custom domain New Feature ai-chatbot	13	268	April 2, 2026
Security Concern \| Action Requested \| AI Chatbot Email Footer General Questions ai-chatbot	3	73	May 13, 2026
AI Chatbot: Remove Elfsight branding with the new White Label option 🚀 New Feature ai-chatbot	4	218	September 3, 2026
Notify me section for sending the chat history AI Chatbot Gathering-Feedback	1	89	January 8, 2025
AI Chatbot: Change color of each widget element, font, size settings and more! 🚀 New Feature ai-chatbot	2	184	March 2, 2026

Ai chatbot Chat History to Email (white label)

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