is it possible to change chat history senders email subject line and elf email brand?

Is it possible, when the AI chat history is sent by email, to adjust the sender’s email address (and name) and the Elfsight branding in the footer? I have several clients who would like to use the AI chatbot, but I would prefer the Elfsight branding to be customizable.

Hi there, @Ron_Langenbach and welcome to the Community :waving_hand: Unfortunately, it’s impossible to make the email with the chat history white-label, but this idea is already on the Wishlist. I’ve merged your comment with the related thread, where we’ll keep you updated :slightly_smiling_face:

I’d be happy if there were workaround steps for this one. It’s something we’ve accomplished with other widgets using a bit more coding. Often worth it to have it all properly branded.

Sounds reasonable! While we don’t have any workarounds for this case, we’ll inform you here in case of any possible solutions :wink:

That would be great; however, this non-customizable white-label option limits us to installing it on clients’ websites and is the reason we are not upgrading our package to the Enterprise plan. Since all emails are sent from Elfsight, as an agency we can’t implement this on our clients’ sites due to…

Hey there, @Justworks :waving_hand: Many thanks for sharing your thoughts with us! I totally understand that it’s really important for agencies to receive white-label notification. I’ve shared your feedback with the dev team and, hopefully, they’ll be able to consider this idea in the future. As …

I could have said that better. :smile:

We need to amend the text below. Thank you in advance for making the update. [mail-scr]

Hi there and welcome to the Community, @Melih_Tongul :waving_hand: Thank you for the feedback! We’ll try to add an option to edit/remove the footer text in the future. We’ll update you here as soon as we have any news :slightly_smiling_face:

Why can’t you just remove it in the meantime? It’s just a piece of code that can easily be hidden from your side.

Ai chatbot Chat History to Email (white label)

Wishlist AI Chatbot

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Ai chatbot Chat History to Email (white label)

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