is it possible to change chat history senders email subject line and elf email brand?

Hi there, @Sevinc_Media :wave: Currently, it’s impossible to do this. However, this is a nice idea and if it gets more votes, we’ll try to think about it in the future :slightly_smiling_face: Thank you so much for sharing your thoughts with us!

Would be great if the email received with Chat Transcript came from either a custom name (Ai Assist Name) or business name vs Elfsight so these transcripts could sent to multiple emails and or business owners as well as widget moderator to keep adding content based on user input. Thank you!

Hi there, @Shawn_Martin :wave: We already have this idea on the Wishlist, and I’ve merged your comment with the existing request :slightly_smiling_face:

Please allow sub domains and white label for the AI Chatbot. This will allow us to grow the widget products more quickly.

Hi there, @Mike10 :wave: Thank you for the feedback! We’ll try to think about this opportunity, especially of more users support it :slightly_smiling_face:

Is it possible, when the AI chat history is sent by email, to adjust the sender’s email address (and name) and the Elfsight branding in the footer? I have several clients who would like to use the AI chatbot, but I would prefer the Elfsight branding to be customizable.

Hi there, @Ron_Langenbach and welcome to the Community :waving_hand: Unfortunately, it’s impossible to make the email with the chat history white-label, but this idea is already on the Wishlist. I’ve merged your comment with the related thread, where we’ll keep you updated :slightly_smiling_face:

I’d be happy if there were workaround steps for this one. It’s something we’ve accomplished with other widgets using a bit more coding. Often worth it to have it all properly branded.

Sounds reasonable! While we don’t have any workarounds for this case, we’ll inform you here in case of any possible solutions :wink:

That would be great; however, this non-customizable white-label option limits us to installing it on clients’ websites and is the reason we are not upgrading our package to the Enterprise plan. Since all emails are sent from Elfsight, as an agency we can’t implement this on our clients’ sites due to…

Ai chatbot Chat History to Email (white label)

Wishlist AI Chatbot

Max Split this topic February 25, 2026, 11:00am 14

3 posts were split to a new topic: Issue with transcript delivery

Topic		Replies	Views
AI Chatbot: Send chat history from a custom domain New Feature ai-chatbot	14	103	April 3, 2026
Send chat history to website visitors AI Chatbot Gathering-Feedback	9	67	March 5, 2026
Footer on chat transcript message AI Chatbot Gathering-Feedback	1	21	April 1, 2025
Ability to add more email recipients to the widget AI Chatbot Gathering-Feedback	11	108	March 20, 2026
Chat Ai Email to Email of Choice General Questions ai-chatbot	5	45	March 14, 2025

Ai chatbot Chat History to Email (white label)

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