WhatsApp Chat didn't open on WhatsApp Desktop

When a user click on WhatsApp button to start a chat in desktop view it opens a new browser window asking to scan a QR code to connect to WhatsApp. But if the user already has WhatsApp desktop app installed it didn’t open this app and ask to use WhatsApp web version.

Is there a way to open the WhatsApp desktop app instead the web version?

Note: This is on MAC OS. On Windows seems to work as expected.

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Hello Pedro :wave:

Thank you for contacting us!

I am terribly sorry that you faced such an issue using our widget.

I have forwarded your request to our developers, and hopefully, they will come up with a solution very soon, I’ll keep you updated.

Have a nice day!

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