Wechat function doesnt open a chat window (all-in-one-chat)

  • Issue description:

I installed the all-in-one widget and input the wechat ID. When i click the wechat icon on the website chat bubble, i was directed to the wechat app (but a general interface of the app - not a direct chat window linked to the wechat ID i registered)

How to fix please? No direct chat window in client wechat now.

  • Link to the page with the widget in question:

Hi @user3502 and welcome to Community :wave:

I have to say that our widget is basically an interface that connects your website to WeChat. So when you click Start Chat, you get redirected to the mobile or desktop WeChat messenger, and the chat takes place on WeChat side.

Please let me know if this explains things or if any further questions come up :slightly_smiling_face:

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Thank you, but my problem is:

When the wechat window pops up on client’s side, there’s no chat started which associated with my registered account.

It just opens the wechat app on their devices, but didnt start any chats on wechat side.

Whether the clients already added us to their wechat contact before or not, no chats started / opening our previous conversation window

Please advise how to fix it.

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Oh, I am sorry!

Could you please send me a direct link to the webpage where the widget is installed?

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Many thanks!

I’ll check things with our devs and get back to you a bit later :slightly_smiling_face:

Hi @user3502 :wave:

Our devs started working on your request and found that you removed WeChat source from the widget.

Could you please create a copy of the widget with WeChat source so that our devs could find the reason for the issue?

I’ve reactivated the wechat function - please ask developers how we can solve it (as we are now spending views on this malfunctioned wechat), thank you!

Thank you!

I’ve informed our devs about it. We’ll do all our best to find a solution as soon as possible.

Our devs have saved your widget settings, so you can temporarily remove WeChat from the widget until the issue is fixed.

We’ll keep you posted here!

Thank you so much Max !

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@Max any updates from developer please on the wechat fix?

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Hi @user3502

I am really sorry for keeping you waiting!

It seems that there were some changes in the link formats supported. We’ve contacted WeChat Support Team and waiting for their reply.

We’ll immediately get back to you once any news come up.

Thank you for your patience and understanding :pray:

Thank you and look forward to the updates!

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Hi @user3502, I’m stepping in for Max here :slight_smile:

I’m really sorry that it’s taking so much time to provide a solution, but things appeared to be more complicated than we had expected :frowning:

Could you please tell me what error message you see when you open the app, is it “Sorry, this page is not available”?

Thank you!

There is no error message - I was simply directed to the last page of where i was at on the wechat app (could be another chat window i opened with someone i was talking to earlier, or the full contact page) - just any last page i was on

Got it, many thanks! I’m passing this info over to the devs right away. I’ll keep you in the loop :raised_hands:t2:

Hi @user3502

I am genuinely sorry that it took us so long to get back to you!

Could you please follow this link, generate a link or QR code and try to open the chat using this link?

Please check it and let me know how it worked :slightly_smiling_face:

Hi Max,

I opened your link for wechat link generation but seems that every click i made on that website links be to weird bugged webpages not related to wechat. (all kinds of unsafe pages from sex videos to some bingo casino pages)

  1. Just want to make sure that these websites are safe to use
  2. If i inputed the wechat link there on your link, and then i just simply type my wechat ID on elfsight widget to activate it? Is that what you mean?

Thank you

Hi @user3502

I am terribly sorry for all the frustration, however, I’ve double-checked the webpage and the content you’ve mentioned above isn’t displayed on my side. So, this source should be safe.

You just need to add your WeChat ID here and generate link:


After that, you should try to open the link or QR code on devices where you have WeChat app:

Could you please check it and let me know if it worked?

Hi Max,

Just want to double check - for whether it works, do you mean i should first put the wechat ID in the elfsight widget, and activate the wechat function.

And then try to generate the link in this website, and open the link using the device where we have the wechat, to see if this can activate the elfsight widget successfully?