Facebook chat

Hello, why on mobile (I have installed messeger) „start chat” button does not redirect directly to messenger app but to website?

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Welcome to the Community @Marcel_Wiszniewski :wave:

I’ve checked your widget on mobile and the Start Chat button redirects me directly to the Facebook Messenger app. Could you please check if you have Facebook Messenger app installed on your device?

If you have, please double-check your website and let me know if the issue still persists :slightly_smiling_face:

Yes, sorry. I will precise - if I open my site from tiktok or instagram link. Then its not opening in app, I only see this what is on screenshot. Could you please try opening my site from instagram or tiktok link?

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Got you!

Please let me talk to our dev team. I’ll get back to you once any news come up :slightly_smiling_face:

Okey, thanks! Im waiting :slightly_smiling_face:

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How is it going? :))

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Hi @Marcel_Wiszniewski :wave:

I am so sorry that it takes us so long to fix the issue!

We are still investigating it. I’ve requested an update from our dev team and will let you know once I receive a response from them :slightly_smiling_face:

Thank you for waiting @Marcel_Wiszniewski

I’ve talked to our devs and they’ve confirmed that the widget is working correctly. The issue occurs on Facebook side and, unfortunately, there is nothing we can do with it.

You can try to contact Facebook support. Perhaps, they’ll be able to help.

If you have any further questions, please let us know. We’ll be happy to advise :slightly_smiling_face: