AI Chatbot is getting some interesting upgrades!
Over in the Wishlist, you’ve been sharing plenty of ideas about what could make AI Chatbot more useful. Some of those ideas are now in design and development, so here’s a peek at what’s taking shape 
Custom Form Fields (In Development)
Right now, the Contact Form in AI Chatbot only supports Name, Email, and Phone fields. We’re working on adding more field types, so you can ask visitors for the information that matters to your business.
Whether you need to collect a preferred date, a specific request, or a few extra details before following up, you’ll have more flexibility to tailor the form to different conversations.
The information collected will also be available in Results and notification emails, so you can get more context about each lead without digging through the conversation transcript.
Mark all chats as read (Planned)
If you have a busy inbox, clearing conversations one by one can get tedious. We’re planning to add a simple way to mark all chats as read in one click.
A small improvement, but one that should make managing a busy Chatbot inbox much easier.
CRM and support integrations (In Development)
We’re working on new integrations with HubSpot, Freshdesk, Monday.com, and Zoho, making it easier to connect Chatbot with the tools you already use to manage leads, customers, and support requests.
Instead of moving information from Chatbot to another tool manually, you’ll be able to send it where it belongs and keep your workflows connected.
Follow the Wishlist requests
These are just some of the AI Chatbot improvements currently in the works. We’ll keep sharing updates as they move forward, so stay tuned!
Have an idea that could make AI Chatbot even better? Head over to the AI Chatbot Wishlist, share your thoughts, and vote for the requests you’d like to see next.
