I regret to inform you that we are experiencing a slight malfunction that has affected the performance of our Google Reviews widget.
I totally understand your emotions, and I would feel the same if this happened to me. Please accept my deepest apologies for all the inconvenience caused!
Our developers are already working on a fix. I’ll immediately get back to you as soon as I receive any updates.
I understand, that Bugs can appear. However, this is the second time and we are all losing possible customers through this. I hope you understand, that some kind of compensations for these inconveniences are more than welcome.
We are using the Google Reviews badge for our entire healthcare practice for all physicians and it is showing the incorrect rating on all 21 of physicians. Google is also indexing the schema information and showing the wrong reviews in search results now too. Please let me know when this is resolved.
I totally understand all the frustration it might have caused to you Please accept my sincere apologies!
I see that my colleague Ksenia has already contacted you in a support ticket.
As Ksenia mentioned, our devs are already working on a fix. Rest assured that we will do our best to stabilize the performance of the widget within the shortest possible time. We will keep you updated!
The issue is there and we are losing potential customers since our Google Reviews are our biggest social proof. We have over 2,800+ reviews and 4.4 rating, but the widget is showing only 2 reviews and 4.0 rating. I have disabled the number of reviews for now but it is affecting the sales. Kindly fix this and keep me updated. Link to website: https://www.bookleafpub.in/writing-challenge