Different rating Google vs. widget

Ask the Community General Questions
1

Hello

This is a new issue. Google rating and the widget displayed rating are different? Is there a fix?
4.9: dr jason morris - Google Search
4.0: Widget on https://www.studioeyecare.com/

Thanks

1 Like
3

Hello @Jason13! Welcome to Elfsight Community :heart:

I regret to inform you that we are experiencing a slight malfunction that has affected the performance of our Google Reviews widget. Please accept our deepest apologies for this terrible inconvenience!

Our developers are already working on a fix. Rest assured that we will do our best to stabilize the performance of the widget within the shortest possible time. I will keep you updated!

Thank you for your patience and understanding :pray:

4

@Jason13 The issue is fixed!

Please check it and let me know how it works for you :slightly_smiling_face:

5

Yes - appears fixed - thanks

6

You are always welcome :raised_hands:

7

I am still having this issue, when will this be fixed?

1 Like
8

Hello @The_Ad and welcome to Elfsight Community :tada:

I am terribly sorry for all the inconvenience caused!

I see that you’ve opened a support ticket and my colleague Lisa has already contacted you.

As Lisa said, our developers haven’t implemented a global fix yet, however, they have fixed the issue with your widget, so you should see the correct rating there now.

If the issue still persists or any questions come up, please feel free to contact Lisa. She’ll be happy to help.

Thank you for your patience and understanding :pray: