My Google Star Rating on the Widget is not Correct

[GirlCalledCatie]

We have a 4.9 Star Rating on Google. We have never had a problem with the widget, but in the last week it has dropped to 4.0 stars which isn’t correct. I’ve had to remove it from the pop ups on our website because I can’t seem to fix it. I’ve contacted support but waiting to hear back. We haven’t changed any settings - it’s really odd.

Testimonials & Reviews — Spark Property Management Launceston &...

[Bob1 (Bob)]

We are having the same problem. We have a 4.9 star rating on google but the app only shows that we have a 4.0 star rating. We need to get this fixed soon. www.jaredslawncare.com. Jared’s Lawn Care 16970 Carlson Lake Rd, Brainerd, MN 56401

[Max]

Hello @GirlCalledCatie and welcome to Elfsight Community

Unfortunately, our developers confirmed that we were experiencing a slight malfunction that affected the performance of our Google Reviews app.

However, our developers have successfully fixed the issue, so you should see the correct rating now:

Please let me know if you run into any other trouble. I am here to help.

We appreciate your understanding and apologize for any inconvenience caused by this!

[Max]

Hello @Bob1! We are so happy to see you here! Welcome

At the moment, our Reviews widgets are experiencing some technical issues. I am terribly sorry about all the inconvenience caused!

If the issue still persists, could you please provide me with a direct link to the webpage where your widget is installed?

We’ll be happy to check everything for you!

Thank you for your patience and understanding

[Bob1 (Bob)]

Here is one of the websites where the reviews are not accurate, https://www.jaredslawncare.com/. Another client of mine reported the same thing, here is their website, https://www.beachroller.com/. I’m sure it is happening on all of my client’s websites.

[Max]

Hello @Bob1!

I’ve checked your website and see the incorrect rating only for this website - https://www.jaredslawncare.com/

I’ve informed our devs about this issue! I’ll immediately get back to you as soon as I receive any updates!

A widget on this website (https://www.beachroller.com/) displays correct rating (4.7):

Could you please double-check it and let me know if the issue still persists?

[Max]

Hello @Bob1!

We’ve fixed the issue with the incorrect rating for https://www.jaredslawncare.com/

Please check it and let me know how it works for you