Social Feed stopped working

Ask the Community General Questions
1

Hello,

The website displays the following error message: ‘Oops, something went wrong. See the console for details and contact support.’

I checked the widget and everything is displayed correctly there.
I also checked the code and this is also correctly integrated.

How can that be?

1 Like
2

Addendum: the problem exists on all websites in which I have integrated Social Feed.

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4

Hi there, @Thorsten :waving_hand:

I am so sorry for all the inconvenience!

There was a script conflict on your site with MooTools, as it was overriding a global method.

Our devs have fixed this conflict with a code that was added to the Custom JS section of the Settings tab of the widget editor:

const frame = document.createElement("iframe");
document.body.append(frame);
const arrayFrom = frame?.contentWindow.Array.from;
frame.remove();

if (arrayFrom) {
	Array.from = arrayFrom;
}

According to the devs, this code restores the native value of the overridden method.

If you notice that something is no longer working correctly on the page with the widget, please remove the above-given code from the Custom JS section and reinstall the widget using a responsive iframe with the following installation code:


<script src="https://cdnjs.cloudflare.com/ajax/libs/iframe-resizer/4.3.7/iframeResizer.min.js"></script>
<iframe
  onload="iFrameResize({ log: false, checkOrigin: false })"
  src="SHARE_LINK"
  style="border: none; width: 100%"
></iframe>

In the 5th line of this code, you should replace SHARE_LINK with the Share Link of your widget:

image
image1052×692 41.1 KB


Please check your widgets and let me know if everything is fine now :slightly_smiling_face:

5

I’m annoyed!
Something is constantly going wrong in this widget.
Now no more images are displayed in the content. This applies to ALL social media feeds.
I can’t set anything in the widget either, except visit the Facebook page.

1 Like
6

I was able to solve the problem by setting up all Facebook pages again.

1 Like
7

Hi there. @Thorsten :waving_hand:

Ah, I completely understand your feelings and deeply apologize for the difficulties you’ve experienced :pensive_face:

However, I am happy to know that you’ve resolved the issue. If anything else comes up in the future, well be happy to help!