I’m not receiving the email notifications for the prizes won.
How do I fix this?
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Hi there, @Carl_Jones 
I’ve tested your widget, and everything seems to be working fine on our end. To make sure, I added my email address as a recipient, and the submission came through right away:
Here are a few steps you can take to troubleshoot the issue on your side:
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Double-check that your email address is entered correctly.
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Check your Spam folder. If any submissions are located there, mark them as “Not Spam.”
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Make sure that notifications@forms.elfsightmail.com is not blacklisted.
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Add another email address with a regular Gmail domain to the widget and check how it works.
If the submissions go to a Gmail inbox but not your original address, the problem could be due to spam filters or restrictions of your email provider. I’d recommend reaching out to them for further assistance.
Check it out and let me know if it helped 
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Hi @Max, thanks for your response.
I’ve tried it again and still nothing. I’m not getting an email to my personal account or my business account.
I get notification emails from you guys so it’s not being prevented by spam.
Am I doing something else wrong when claiming the prize?
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I’ve just noticed that when I click claim my bonus, it’s as if I haven’t selected it. Nothing seems to happen…
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Hi @Carl_Jones
The Claim bonus button isn’t working because the action for this button hasn’t been set yet. The “mail to” option is selected, but the email address hasn’t been specified yet:
Anyway, the notifications should be sent after clicking the Spin button.
The notifications from the Community threads come from another domain - notifications@elfsight.discoursemail.com. The submission notifications are sent from notifications@forms.elfsightmail.com.
Could you please confirm if you checked the Spam folder and if notifications@forms.elfsightmail.com isn’t blacklisted?
If you’ve done that already, please try adding another email address with a regular Gmail domain to the widget and let me know how it works
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Awesome, you’re always welcome 
1 Like