Notifications for Spin Wheel

Ask the Community General Questions
1

Hi, I am not receiving notifications when someone participates in the spin wheel contest even though I have turned it on and provided my email ID.

1 Like
3

Hey @Shravani_M! :wave:

I’ve tested your Spinning Wheel widget and no issues were detected there. I added my email address as a receiver to test things, and the submission came right away:

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Please take the following steps to troubleshoot the issue:

  1. Double-check that you’ve added your email address correctly.
  2. Check your Spam folder. If any submissions are located there, kindly mark them as “Not Spam.”
  3. Make sure that notifications@forms.elfsightmail.com is not blacklisted.
  4. Add another email address with a regular Gmail domain to the widget and check how it works.

If the submissions come to a Gmail inbox but still don’t come to the initial email address, I recommend you contact the email provider of the address where you don’t receive the submissions. The reason for this issue is probably the spam filters or any other restrictions on their end.

Please let me know if this explains things :pray:

4

Thank you. It is working after I gave my Gmail ID.

Regards,
Shravani

1 Like
5

@Shravani_M, I’m very happy to see that the widget works fine now :innocent: