Email notifications not working

Ask the Community General Questions
1

Hello Team,
There is a bug. I am not able to make email notifications work either for owner or for client.
Please help me. Let me know if this is a known issue or I am missing something while setting it up.

2 Likes
3

Hi there, @MSR_Production :wave:

I’ve tested your widget, and everything worked fine on my end. To make sure, I added my email address as a recipient, and the submission came through right away:

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Also, I received a submission as a client:

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Here are a few steps you can take to troubleshoot the issue on your side:

  1. Double-check that your email address is entered correctly.

  2. Check your Spam folder. If any submissions are located there, mark them as “Not Spam.”

  3. Make sure that notifications@forms.elfsightmail.com is not blacklisted.


Please try it out and let me know if it helped :slightly_smiling_face:

4

Hello Max,

Thank you for looking into it for me.

I haven’t received an email for the test you did.

That is really strange. It wasn’t working for me. I asked my friend and he received email and I also got notified via email.

Now I haven’t got an email for your test booking. I am not sure if its supposed like this.

1 Like
5

My test wasn’t supposed to be sent to you since I’ve replaced your email address with mine while testing. Do I get it right that after you’ve initially reported an issue, everything worked for you and your friend?

If not, could you please confirm if you’ve taken the steps from the message above to troubleshoot the issue?