Issue with notification via mail

Ask the Community General Questions
1

When I sign up for newsletter and I submit I don’t receive the notification via mail and I don’t know why, someone could help me? Thanks in advance!

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3

Greetings and welcome to the Community, @Simone_Arca :wave:

I’ve tested your form, and everything seems to be working fine on our end. To make sure, I added my email address as a recipient, and the submission came through right away:

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Here are a few steps you can take to troubleshoot the issue on your side:

  1. Double-check that your email address is entered correctly.

  2. Check your Spam folder. If any submissions are located there, mark them as “Not Spam.”

  3. Make sure that notifications@forms.elfsightmail.com is not blacklisted.

Please take these steps to troubleshoot the issue and let me know if it helped :slightly_smiling_face:

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4

Thank you so much Max I resolved, have a nice day!

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Perfect!

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