I am not receiving any messages from the Form Builder
I have created some forms and do not receive any notifications when customers have filled in one of them. I have already checked everything, the e-mail address is of course correct. I have also contacted my hoster, as it works with email addresses like Gmail. My hoster said that no messages with the address “notifications@forms.elfsightmail.com” have been found in the log files in the last 7 days. Have you experienced this problem?
Hi there @Dominik1 
I see that my colleague Marina has reached out to you in a support ticket. She checked your widget and the issues were not detected.
As Marina recommended, you should take the following steps to troubleshoot the issue:
If the submissions come to a Gmail inbox but still don’t come to the initial email address, we recommend you contact the email provider of the address where you don’t receive the submissions.
The reason for this issue is probably the spam filters or any other restrictions on their end.
If you have any further questions, please contact Marina. She’ll be happy to help!
Hi Max
It is strange that the recipient does not receive the mails, the sender receives the mails and the blind copy also arrives. Incidentally, the recipient of the blind copy is the same provider as the recipient himself.
Hmm, that’s really weird. Could you please share a screenshot of the mail that you receive as a sender?
The recipient (info@visionedrive.ch) didn’t receive a mail.
@Dominik1 From what I can see, it seems that everything is working correctly, isn’t it?
You’ve received the submission to the required email:
And the autoreply was delivered to the email that you’ve added when submitting the form:
Could you please double-check it?
Yes that’s correct. But the recipient (info@visionedrive.ch) didn’t receive a mail/notification. And that’s the most important…
Okay. Just to make sure, do I understand correctly that this is a screenshot of the submission that you’ve received to your BCC email?
Exactly
Got you!
I’ve shared your request with the devs. I’ll get back to you once any news come up 
Thank you
We have been experiencing the same issues, its intermittent but we are we don’t revive any of the forms to our email as it is set up to do but it does update the google sheet, if turned on
Hi @NDuro
I deeply apologize for all the inconvenience caused!
Could you please send a direct link to the page where your widget is installed?
We use about 10-15 form builder widgets across 6 different websites, here is one example
Hi @NDuro
I’ve tested your form widgets and no issues were detected there. I added my email address as a receiver to test things, and the submission came right away:
Please take the following steps to troubleshoot the issue:
Double-check that you’ve added your email address correctly.
Check your Spam folder. If any submissions are located there, kindly mark them as “Not Spam.”
Make sure that notifications@forms.elfsightmail.com is not blacklisted.
Add another email address with a regular Gmail domain to the widget and check how it works.
If the submissions come to a Gmail inbox but still don’t come to the initial email address, I recommend you contact the email provider of the address where you don’t receive the submissions. The reason for this issue is probably the spam filters or any other restrictions on their end.
