[NEW WIDGET]: Say hello to AI Chatbot! 🚀

Changelog New Feature
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26

I am absolutely in love with this AI Chatbot. It works like a charm. Its responses are better than if I wrote them myself.
I think it is by far the best widget created so far. Congratulations to all the people involved who made it possible.
The only thing missing for me to be completely happy is to get an AI Chatbot for WhatsApp that works as spectacularly well as this one does.
I will be eternally grateful to you for creating this widget.

27

Wow, we are so thrilled to hear you’re enjoying the AI Chatbot and finding it so effective! Thanks a ton for your inspiring feedback :heart:

As for the WhatsApp integration, we already have this idea on the Wishlist. If it gains more votes, we’ll try to consider it in the future.

Feel free to upvote this request here - WhatsApp integration :slight_smile:

29

It still needs a lot of work. You have to ask questions in a certain way for it to respond the way you want it.

30

Hi there, @Peter_Joseph :wave:

Thanks a ton for your feedback!

The AI is a fantastic tool, but you’re right, it’s not quite perfect yet. To help the bot respond the way you want, it’s important to keep the instructions in the widget clear, well-structured, and focused on the essential information.

If you’ve already made those adjustments to the instructions and training files but are still not getting the results you need, please share some details about your use case. We’d be happy to take a look at it with the dev team :slightly_smiling_face:

31

I have two questions.
How many text blocks can I create to feed the AI? And the other is: Is it better, worse or indifferent to create long or short text blocks?

Thank you so much!

32

Good question. In addition it is difficult to search for a content within a text block:
“Did I already fed the AI with that text or not”? A kind of subject for better overview would be helpful :slight_smile:

33

Hi @Nam :wave:

Our widget doesn’t have a limit for the number of text blocks, but there is a 100MB limit for all files that can be uploaded to all chatbots in your account.

Instructions can be detailed, but it’s important that they are well-structured, easy to understand, and focus only on the most essential information. It’s best to strike a balance between being thorough and ensuring the key points are clear and concise :slightly_smiling_face:

34

Hi there, @Piero_Biasi1 :wave:

This idea sound reasonable, thanks for sharing! I’ve added it to the Wishlist on your behalf - Add subjects (titles) for text blocks

36

Is this changed?

37

Hi there, @user3229 :wave:

Yep, the storage limits are now counted in chars.

  • Training files: 1 byte=1 char

  • Text Blocks and Q&A section: 1 symbol=1 char

The char limits vary depending on the plan, you can find this info on the Pricing page.

For your (Pro) plan, the limit is 60,000,000 chars for the knowledge base used across all chatbots in your account:

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38

I was looking for info about functionalities. Its deductible. But will be good to have a detailed documentation about it. Good effort.

39

Hi there, @Armando_Espino :waving_hand:

Thank you so much for the feedback! You can find the info about the widget’s features on this page.

However, if you have specific questions about some features, feel free to ask them away. I’ll be happy to advise :wink:

41

is the only place we can see transcripts is when they get sent via email?

42

Hi there, @Daniel_Torres1 and welcome to the Community :waving_hand:

Good question! Yep, chat transcripts can be sent to the emails only :slightly_smiling_face:

Do I get it right that you’d prefer to view the chat history right in the dashboard? If this is the case, we already have this idea on the Wishlist and you can upvote it here - Ability to view chat history in the configurator