New Form Submission emails not coming through

I haven’t been receiving any emails when a form has been submitted. When i check the Google Sheet tracker the form is being filled in but its just the email confirmation that isn’t happening.

This is happening for every form on my website.

Please help.

Hi there, @Caitriona_Courtney :waving_hand:

The issue occurs because you’ve added the same email as a receiver, cc and bcc. Email providers usually reject such emails, this is why you don’t receive your submissions:


I’ve tested your Events Lead Form - added my email as a receiver and deleted your emails from cc and bcc and this submission was successfully delivered to my inbox:


Please check it out and let me know if it helped :wink:

Problem solved. Thank you :slight_smile:

No sweat!

Feel free to reach out to us in case of any further questions. We’re always happy to assist :blush:

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Max would there be a way to get the emails that didn’t come through while this was an issue to come though now?

I am really sorry, but, unfortunately, it’s impossible to deliver thos submissions to the email address now. I am really sorry!

Currently, you can only see them in your Google spreadsheet or CSV file in the dashboard: