All form builder and contact-forms do not work

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1

  • Issue description: Since like 2 weeks, my contact forms and other forms don’t send me emails anymore. It does add filled-out forms in the connected spreadsheet, but my salesteam do not recieve emails anymore. i tried different mails to recieve mails but suddenly nothing works anymore.

  • Link to the page with the widget in question: Offerte aanvragen voor Entresolvloeren, Palletstellingen of anders! (and many more pages)

Any one knows what could be going on?

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Hi there, @Jan_Luuk_Vink :waving_hand:

The issue occurs because you’ve added the same emails as a receiver and bcc. Email providers usually reject such emails, this is why you don’t receive your submissions:

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I’ve tested your Offerte aanvraag form - added my email as a receiver and temporary deleted your emails from bcc and this submission was successfully delivered to my inbox:

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Please try to remove the duplicated emails from bcc/cc and let me know if it helped :wink:

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Hi @Max,

Thanks for the reply. It is strange because i didn’t touch these settings in ages, and suddenly it became a thing? Anyway, i deleted the BCC and CC on all forms i have. Now one of the emails is recieving mails again, the other isn’t. The “verkoop” mail is not recieving any responses still, while being the more important one. any clue why?

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Just to confirm, the submissions were being delivered to the verkoop email before, right?

Anyway, please take the following steps to troubleshoot the issue:

  1. Double-check that your email address is entered correctly.

  2. Check your Spam folder. If any submissions are located there, mark them as “Not Spam.”

  3. Make sure that notifications@forms.elfsightmail.com is not blacklisted.

Try it out and let me know if it helped :slightly_smiling_face:

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Hi,

Yeah, it used to work before. I did check all of those, but still not seeing any.

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Got it, thanks!

I’ve passed it on to the devs and will update you once I have any news.

Thank you for your patience and understanding :folded_hands:

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Hi there, @Jan_Luuk_Vink :waving_hand:

Thank you for waiting!

The form submissions should now be sent to the verkoop email. Could you please send a test submission and let me know if it comes through?

As for the issue with using the same emails in cc/bcc, this happens because many email providers have recently switched from SMTP to Email API, which blocks emails that use the same address for the receiver, cc, and bcc.

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Max, thanks a lot for you help! Everything is working now. :slight_smile:

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Awesome. you’re very welcome :wink: