Issues with Contact Form

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1
  • Issue description:

I had an issue with the contact form not receiving leads via email for over 2.5 weeks, and I just discovered this. Could you please let me know what caused the issue? I replaced the form with a new one, but the old one still doesn’t work, even after changing the email address and other settings. I need to know what went wrong so that I can avoid making any changes in the future.

  • Link to the page with the widget in question:

  • Old Form Code:

New form that i replaced:

New Form Code:

please advice

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5

Welcome to the Community, @Assembly_Squad :waving_hand:

The issue occurs because you’ve added the same emails as a receiver and cc. The thing is that many email providers have recently switched from SMTP to Email API, which blocks emails that use the same address for the receiver, cc, and bcc.

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Please try to remove the duplicated emails from cc and let me know if it helped :slightly_smiling_face:

6

Hi Max,

Thank you for the explanation.

To clarify for future reference, are you recommending that we only use one email address per contact form? Specifically, should we ensure there is only one recipient and no addresses included in the CC field to avoid these blocks?

Best regards,

Viktor

1 Like
7

You can use multiple email addresses as recipients and CC, but they should be different.

If you’re using email 1 as a recipient, you shouldn’t add it to CC. Please let me know if this clarifies things or if you have any questions left :slightly_smiling_face: