Form Builder Email Notifications Not Working

Ask the Community General Questions
1

We’ve been using the form builder on our website for over a year successfully, but as of the 28th, we no longer receive the notification emails. We’ve submitted a support ticket and tried the troubleshooting tips from the AI response, but have yet to hear back from support on the issue. Can you please help us resolve this?

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3

Hi there, @Sarah_Black :waving_hand:

I deeply apologize for the frustration caused by this issue!

I’ve passed it on to the dev team and will immediately update you once I have any news.

Thank you for your patience and understanding :folded_hands:

4

The thing is that you’ve added the same email as a receiver, cc and bcc. the email provider rejects such emails, this is why you don’t receive your submissions:

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Please remove this email from cc and bcc and should be fine :wink: