Google reviews not loading

@Bibinyyaz the issue is fixed, thanks a lot for your patience!

Could you please check and let me know if everything’s fine on your end?

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Yes, it works perfectly! Thank you very much!

Great! Many thanks for the update!

Should any help needed, we’re always here :slight_smile:

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I have the same issue for the review not loading and below is my google embed:

Thank you

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Hello,
My Google Review are not loading,
I checked all parameters are OK;
I created a 2nd widget to make sure, still not loading,
Is there a way to fix?
Thanks

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Hello guys @Lee4 @user2751 ! Welcome to Elfsight Community :wave:

I am terribly sorry for the frustration caused by the issue!

I’ve forwarded your requests to our devs and, hopefully, they’ll come up with a solution really soon!

I’ll immediately get back to you as soon as I receive any news!

Thank you for your patience and understanding :pray:

Guys @Lee4 @user2751!

Your widgets are fixed!

Could you please check them and let me know how they work for you?

Same issue here: 223911738133401641

It says no reviews found.

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Hi @Jonathan_Mays! Happy to see you in our Community :wave:

I am so sorry about this inconvenience!

I see that my colleague Daria has already contacted you in a support ticket and forwarded your request to our devs.

If any questions come up, please feel free to contact Daria. She’ll be happy to help!

Bonjour Max,

Mes avis google ne s’affiche pas et sont bloqués à “The reviews are being collected, please wait for a few minutes.”.
Est-il possible des les débloquer SVP.

Merci d’avance,

Loïc

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Salut @Amandine_HURTEL et bienvenue sur la Communauté :heart:

Je dois dire que notre forum communautaire est basé en anglais, nous communiquons donc en anglais afin que tous les membres comprennent de quoi nous parlons :slightly_smiling_face:

Je suis vraiment désolé pour ce problème !

J’ai transmis votre demande à nos développeurs ! Je reviens vers vous dès que j’ai reçu des mises à jour :wink:


Hi @Amandine_HURTEL and welcome to Community :heart:

I have to say that our Community forum is English-based, so we communicate in English so that all the members understand what we’re talking about :slight_smile:

I am so sorry about this issue!

I’ve forwarded your request to our devs! I’ll get back to you once I receive any updates :wink:

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Hi @Amandine_HURTEL :wave:

The issue is fixed!

Please check your widget and let me know how it works :slightly_smiling_face:

Hello!

My Google Reviews widget isn’t updating. How do I fix this. Step-by-step instructions please (I am not a techie).

Thank you,
Cheryl

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Hi @user2356 :wave:

I am so sorry about this inconvenience!

Could you please send me a direct link to the webpage where your widget is installed or just widget id?

Here you go! I have no idea how to get the ID. I installed it a while ago.

I currently have 5 Google Reviews, only 2 are showing.

Thanks so much!

https://www.healthbycheryl.com/

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Hi @user2356!

The reason the new reviews don’t make it to the feed on your website right away is 48-hours cache time.

If it’s been more than 48 hours, and the reviews still didn’t appear, please let us know. We’ll be happy to look into this :slightly_smiling_face:

Thank you so much! I did not know that. I’m now seeing more reviews on my page. Yay!

Have a great day!

It’s the least I could do :wink:

A post was merged into an existing topic: Inability of collecting new reviews

@Helga @Max Hi, same issue on my end. The source is stuck in “collecting the Google reviews” after we just created the widget. Google business is Aging Care Management.

Anything you can do?

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