Hi, I just installed the google reviews app and want to show my google reviews on my wordpress page.
Everything is installed correctly but the app does not show any reviews. Its stuck on
“The reviews are being collected, please wait for a few minutes.”
I have entered the correct Google Place ID from Google My Business.
2 Likes
Helga
July 5, 2022, 12:14pm
2
Hi and welcome to the forum!
I’m really sorry to hear about the issue
Could you please send me your Google Place ID so that I can check things on my end?
2 Likes
Hi, Here is the place ID ChIJIaxanXe4X0YR1csje-ZFlvU
1 Like
Helga
July 5, 2022, 12:49pm
4
Thank you!
I’ll check everything and get back to you with the update as soon as I have news
1 Like
Helga
July 6, 2022, 6:21am
5
Hi, thanks a lot for your patience!
Unfortunately, the source got stuck in the queue, that’s why the collection took that much time. We’ve updated it manually for you, so everything should be fine now.
Could you please check and let me know if you’re good now?
1 Like
Tobias
(Tobias)
August 19, 2022, 7:59am
6
Hi there, same problem here. Place ID ChIJZRp6dY19PwwRpm4H3HR4zXU
1 Like
Helga
August 19, 2022, 9:53am
7
Hi @Tobias , welcome to our forum!
I’m sorry to hear about the issue you had to face
You know, I’ve checked your widget and it seems the widget works correctly:
Could you please confirm if it’s still an issue for you?
1 Like
Clinica
(Clinica)
August 25, 2022, 1:46pm
9
Hello! Any ”manual update” for our location?
We have more than 5 star reviews with text but the system says that “No reviews found. Please make sure the source is correct…” - which is false
ID: ChIJFyncY_UPSUcR1GL2sYy3pQM
Location Name: AlexaDent - Clinică Stomatologică, Strada Mărășești 40, Cluj-Napoca 400147, România
Best, ALEXADENT Team!
1 Like
Helga
August 25, 2022, 2:15pm
10
Hey @Clinica !
I hope the issue has been solved fro you in this topic already
2 Likes
Clinica
(Clinica)
August 29, 2022, 1:11pm
11
Thanks for your quick support! <3
Best, ALEXADENT Team!
2 Likes
Helga
August 29, 2022, 1:12pm
12
Always happy to help, @Clinica !
1 Like
Axelle
(Axelle)
September 15, 2022, 2:06pm
13
Dear Helga,
Seems to have the same Pb in her.
ID is The reviews are being collected, please wait for a few minutes
I’ve been waiting for 60 minutes… is there any other pb ?
Thank you.
2 Likes
Axelle
(Axelle)
September 15, 2022, 2:08pm
14
Here is the ID" ChIJ-T9Yod2vi0cR8R_kjcj2w6w "
1 Like
Marc3
(Marc)
September 15, 2022, 2:11pm
15
I think we have the same problem, can you please check it for me? The PlaceID is ChIJXzNezcQoqEER0k-a86TorcE Thank you very much…
2 Likes
Helga
September 15, 2022, 2:34pm
16
@Axelle , @Marc3 hello folks, and welcome to our forum!
I’m so sorry that you had to come across this issue as well
Worry not, I’ve already forwarded your requests to the dev team so that they take care of them and fix the issue. I’ll get back to you the moment I’ve got any news
1 Like
Helga
September 16, 2022, 6:20am
19
@Axelle @Marc3 , thanks a lot for your patience!
I’m happy to say that the issue is fixed, could you please check things and let me know if everything’s fine on your end, too?
1 Like
Axelle
(Axelle)
September 16, 2022, 7:55am
20
Thank you, everything works perfectly now !
2 Likes
James6
(James)
October 3, 2022, 4:09am
21
@Helga I have the same issue.
Place ID: ChIJGTcaWNEV1moR5NV3tJQq5hE
2 Likes
Helga
October 3, 2022, 1:11pm
22
Hi @James6 , welcome to our forum!
I’m really sorry about this issue, but I see that you’ve also opened a support ticket, and my colleague Marina is already working on your request.
I’m sure she’ll get back to you with the solution very soon
1 Like
Helga
Split this topic
October 10, 2022, 9:45am
23