Hi, I just installed the google reviews app and want to show my google reviews on my wordpress page.
Everything is installed correctly but the app does not show any reviews. Its stuck on
“The reviews are being collected, please wait for a few minutes.”
I have entered the correct Google Place ID from Google My Business.
Hi and welcome to the forum!
I’m really sorry to hear about the issue 
Could you please send me your Google Place ID so that I can check things on my end?
Hi, Here is the place ID ChIJIaxanXe4X0YR1csje-ZFlvU
Thank you!
I’ll check everything and get back to you with the update as soon as I have news 
Hi, thanks a lot for your patience!
Unfortunately, the source got stuck in the queue, that’s why the collection took that much time. We’ve updated it manually for you, so everything should be fine now.
Could you please check and let me know if you’re good now?
Hi there, same problem here. Place ID ChIJZRp6dY19PwwRpm4H3HR4zXU 
Hi @Tobias, welcome to our forum!
I’m sorry to hear about the issue you had to face
You know, I’ve checked your widget and it seems the widget works correctly:
Could you please confirm if it’s still an issue for you?
Hello! Any ”manual update” for our location?
We have more than 5 star reviews with text but the system says that “No reviews found. Please make sure the source is correct…” - which is false
ID: ChIJFyncY_UPSUcR1GL2sYy3pQM
Location Name: AlexaDent - Clinică Stomatologică, Strada Mărășești 40, Cluj-Napoca 400147, România
Best, ALEXADENT Team!
Thanks for your quick support! <3
Best, ALEXADENT Team!
Dear Helga,
Seems to have the same Pb in her.
ID is The reviews are being collected, please wait for a few minutes
I’ve been waiting for 60 minutes… is there any other pb ?
Thank you.
Here is the ID" ChIJ-T9Yod2vi0cR8R_kjcj2w6w "
I think we have the same problem, can you please check it for me? The PlaceID is ChIJXzNezcQoqEER0k-a86TorcE Thank you very much…
@Axelle, @Marc3 hello folks, and welcome to our forum!
I’m so sorry that you had to come across this issue as well
Worry not, I’ve already forwarded your requests to the dev team so that they take care of them and fix the issue. I’ll get back to you the moment I’ve got any news 
@Axelle @Marc3, thanks a lot for your patience!
I’m happy to say that the issue is fixed, could you please check things and let me know if everything’s fine on your end, too?
Thank you, everything works perfectly now !
Hi @James6, welcome to our forum!
I’m really sorry about this issue, but I see that you’ve also opened a support ticket, and my colleague Marina is already working on your request.
I’m sure she’ll get back to you with the solution very soon
