Getting an error when submitting the form

Ask the Community General Questions
1

I’m doing a test submission on our website and get this error: “An error occurred when submitting the form, please try again.”

Any suggestions how to fix? Thank you!

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2

UPDATE: It seems the error is being caused by the reCAPTCHA. When I disable that feature, the form works and submits properly. But I would like to enable this for SPAM protection. Any ideas?

Thanks!

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4

Hi there, @Juanima_Hiatt :wave:

To fix the issue, we need temporary access to your website’s backend. Here is an article, explaining how you can do this - Providing access to your GoDaddy website - Elfsight Help Center.

I see that you’ve already had a chat with my colleague Daria regarding this issue. Please let Daria know once the access is shared. She’ll pass your request on to the devs and keep you updated in a support ticket :slightly_smiling_face:

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Thanks, @Max !

I’m using Hostinger, and can only grant backend access if they’re hosting the domain. The domain is currently in the process of moving over to Hostinger, and I’ve asked the current registrant to manually approve it. As soon as they do, I’ll come back and let you know! Hopefully it’s soon.

Thanks again!

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Got it, thanks!