Generate Statistics or Reports

Wishlist AI Chatbot
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For example, an overview of the most frequently asked questions in a given week/month.

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Hi there, @Guy_Barnea :wave:

Sounds interesting! What other statistics would you like to be available?

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Thank you for your response.

I think having an option to send customers statistics on the number of chat interactions, along with a weekly or monthly email containing only the questions, could be fantastic.

Additionally, I believe there should be a way, as an agency, to grant clients access only to their bot, without any connection to the widget management platform I operate. This way, if I provide a client with a bot for their website, they can continue training it without needing to rely on us.

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Got it, thanks!

As for granting access to specific widgets only, we already have this idea on the Wishlist. Feel free to upvote it here - Provide a client with access to specific widgets within his project

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Reporting on the use of the Chatbot would be great. Just to see how many times it’s been used, who’s used it, the first message sent, etc., without having to manually compile it as the survey creator. It would provide more insight and allow additional training of the AI Chatbot in an easier way.

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Hey there and welcome to the Community, @Aimee_Cannette :waving_hand:

Sounds interesting, thanks for the idea! Do I get it right that you’d like the info from the chat history to be summarized and pulled to some kind of table?

You’ve mentioned that you’d like to know who uses the form. Do you have questions about name/position/etc, and you’d like to pull this info from the conversations?

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Hi, Max! Yeah, I think that’d be really great. That way we could review the usage and potentially the questions asked in a table to see if there are similarities across users.

Some kind of analytics regarding usage over time would be awesome, too. Regarding who uses the form, just collecting the name or email could be helpful. I just have ours pulling the name right now because it’s being used internally in one department, but just noting the user by whatever identifying element is used would be great. Kind of like “Used by Name x Times” in a given date range.

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Got it, thank you so much for such a detailed explanation!

We’ll have this idea in mind and see for more feedback from the community :slightly_smiling_face:

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I wanted to know if Elfsight (chatbot) provides any data, like how many customers visited us, and how many questions were answered by the bot.

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Hi there, @Zainab_Saeed :waving_hand:

Currently, there is no way to generate such reports, but this idea is already on the Wishlist. I’ve moved your comment to the related thread, where we’ll keep you in the loop :slightly_smiling_face: