Have now fully configured it, trained it, and had a ‘play’.
It’s great I think, and is going to serve us well. Tries to go ‘above and beyond’ a bit, like other AI, but all that is ‘containable’, and so far not a negative.
Thanks to the Elfsight team for an outstanding app.
Hey there, @user16632 
Thank you so much for your lovely feedback!
It’s wonderful to hear the AI Chatbot is proving useful for you already, and your support means a lot to our team. If you have any questions or any assistance is required, we’ll be delighted to help 
Thank you very much for your comment, @user16632!
Would you mind sharing your use case and how the AI Chatbot helps you with your goals? We’re always curious to know 
Sure Helga.
Our Collaborate app for Owners and Residents of HOA type communities has quite a few features, and configuration settings for Admin, and a number of Privilege Levels and related Permissions.
We have a Help section but thought that an AI powered HelpDesk might be of assistance.
We took time to write up about six documents (none long) covering Features and Configuration and Privileges and Permissions, and help with things like Email deliverability etc.
We also compiled a short ‘CRITICAL READ-FIRST’ document we hoped the Agent would read and take note of.
So it’s all worked out well - the Agent is behaving himself, very eager to help, but we’re ‘containing’ his enthusiasm. Max helped out with an instruction about what the Agent was to respond with if it didn’t really have a clue about the question - we wanted a slightly different response from what it had been programmed to say, and now we have got it doing what we’ve told it to do! LOL and we added that instruction/prompt into our ‘Critical….’ document.
We had some difficulty initially when we installed it within our main Content Div on the page, because a number of styling elements of the Div conflicted with the Chat widget’s styling, and we had to track those conflicts down, but we have resolved them now. We had to have it within that main Content Div for proper control and rendering etc. across different devices and screen sizes.
So, on day two, we’re impressed.
I really appreciate you sharing your experience in so much detail! It’s so great to hear the AI Chatbot is working as you expected.
Taking a bit of time to train your bot with the right instructions and documents really pays off as you end up with a much more helpful assistant on your website 
I hope your widget will be working just the way you need, but we’re always here if any help needed. And feel free to share more of your experience or insights with the community — we’re always happy to chat
Hi guys, im a business owner from the Netherlands and iam using the chatbot to gather leads, Ive fully set it up, and nowadays it has multiple daily conversations, i also let people fill in their details and that is everyday picked from my automation wich is;
Cheers!
Wow, it’s really great to hear the chatbot is helping you automate your workflows. Thanks a lot for sharing your use case, @C_G
You mentioned that users submit their email addresses through the chatbot and that you then send this data to Zapier. Since the current version of the chatbot doesn’t support Zapier integrations, we’d be really interested to understand how you set this up.
Could you share a few more details about how it works?
I have now changed the ‘Welcome’ message my AI Helpdesk chatbot introduces himself with:
“I’m 100% certain I can help you! Try me…”
@user16632 I love this move - sounds confident but not too formal 
Does it keep its word, or is it too soon to say?
I think it’s doing amazingly well, although, as its tutor, I must take a deal of credit for its superlative performance.
But as to its “guarantee”, it has an ultimate “out”, because if it can’t answer the question, it suggests the user scroll down to the form at the bottom of the page and submit a written query. So you see, it will ALWAYS be able to assist!
A really smart combination - you can’t lose!
Btw, do your customers actually use the form when the bot suggests it? Would really love to hear some hands-on experience 
Our web-app is still in testing mode, but in due course I will give more feedback, BUT, in testing the AI helpdesk bot, I have NO doubt it will be VERY useful.