Folks, we’re excited to share an update update with powerful new features designed to improve user experience with the AI Chatbot 
What’s inside the update?
New Contact Human triggers
Now, if a user dislikes an answer or remains inactive for a while, you can easily offer them human assistance, ensuring a smoother experience:
Follow-up message enhancement
The agent can now personalize follow-up messages, adjusting them based on the context and user’s language, making interactions feel more tailored and natural:
Changes in Open Chat Automatically logic
The “Open Chat Automatically” feature now works only on desktop, improving the feature’s performance and consistency:
Guys, did you like the improvements? Let us know what you think in the comments — we’d love to hear from you
