Data isn't pulling through

I have filled the forms, but the data isn’t pulling through see screenshot:

Have a go yourself: Test Forms — DARRYL RIXON PHOTOGRAPHY

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As of this morning 07:30 GMT, the results aren’t being received to the recipients email from the form submission on the calculator :rage:. I THOUGHT THIS WAS BETA TESTED BEFORE RELEASE?
Also as I said yesterday the field/merge codes don’t pull the data from the manually created fields, when creating a bespoke email response to completion of the calculator form. i.e. FIELD NAME: Recipient Name coded to [recipient-name] doesn’t work.

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@Darryl, I’m so sorry to hear that! We’re going to look into this, I’ll get back to you a bit later :pray:t2:

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Hi @Darryl,

I’ve checked your form, and everything worked fine for me: I received both emails with all the data included:

Could you please double-check it and let me know if the issue persists?

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You can test it here: https://66b0f33cdc94441da7a309c675ba179e.elf.site

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Make sure you fully test it before release as i’m finding major issues

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i tested, works for me too @Darryl , you’re a client like the rest of us not the toxic CEO of a software company :wink:

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Many thanks for your comment, @user16377! Great to hear you’re all set :blush:

@Darryl I hope the form works as expected for you, but we’re always happy to help if something goes wrong :pray:t2:

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Hey Darryl,

Worked perfectly for me also.

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Hello @Darryl!
Worked perfect for me too… maybe you can try look into your spam folder? :grimacing: :thinking:

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Helga (cc. all community responses thank you),

Having now tested this extensively (this morning) & looking at the test from the community, the problem seems to arise sporadically & mostly to recipient hotmail/gmail (that I’ve tested) emails.

This morning i’ve sent 3 tests to my business email, personal hotmail & gmail accounts, although I receive the submission to my business email inbox as confirmation of the widget submission, as a client filling in the calculator with the pop up email form, when i’ve entered all 3 emails to test at mins apart from each other, none are received in the intended recipients inbox?

N.B. I’ve checked the spam/junk folders on all 3 accounts & they’ve not fallen into them either, I also cross checked on my iPhone that synchronises my emails.

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Hi Daryl,

So we the business get an email but the prospective client doesn’t?

Ravinol

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I’ll test it out :smiling_face::hammer_and_wrench:
Please let me know if you receive the email!

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Yes, it seems that way

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I tested it, and it worked well! :slight_smile:

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Received your submission from hidden@intady.com, did you?

It seems to work ok for a business email, but not personal i.e. gmail/hotmail test this route if you can.

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yep, Just to clarify, this is only a test email. Please don’t mistake it for a scam or anything suspicious. Thanks for your understanding!

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Oh! With a personal mail! Ill test it out for you! :slight_smile:

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Done! :smiling_face:

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Received from your@gmail.com did you receive it in that Gmail inbox?

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