Confirmation email not sent to owner

Ask the Community General Questions
1

Unfortunately, I have not received a booking confirmation. I have already tried various email addresses, but no confirmation email has arrived at any of them. Could someone please look into this? Many thanks in advance.

Dominik

https://restaurantscheidweg.ch/component/sppagebuilder/page/85

3

Hi there, @Dominik1 :waving_hand:

You mean confirmations sent to the widget owner, right?

I’ve just tested your widget and everything seems to be working fine on my end. To make sure, I added my email address as a recipient, and the confirmation came through right away:

image
image732×612 16.8 KB

Here are a few steps you can take to troubleshoot the issue on your side:

  1. Double-check that your email address is entered correctly.

  2. Check your Spam folder. If any submissions are located there, mark them as “Not Spam.”

  3. Make sure that notifications@forms.elfsightmail.com is not blacklisted.

  4. Add another email address with a regular Gmail domain to the widget and check how it works.

If the submissions go to a Gmail inbox but not your original address, the problem could be due to spam filters or restrictions of your email provider. I’d recommend reaching out to them for further assistance.

You can also refer to this Help Center article on this topic: Fixing missing submissions from Elfsight Form Builder.

Please check it out and let me know if it helped :slightly_smiling_face:

4

Hi Max,

You were right. I had to whitelist notifications@forms.elfsightmail.com. Now it works. Thank you.

Dominik

1 Like
5

Perfect, you’re always welcome :wink: