Appointment booking won’t send confirmation emails to the customer to be or myself

Ask the Community General Questions
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  • Issue description:

I have created the widget and everything works. After I did tester appointments it just won’t work. You get the message saying an email has been sent to confirm but it never comes. And you can keep trying to make the same appt for the same date and time.

  • Link to the page with the widget in question:
2 Likes
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Hi there, @user21086 :wave:

I am sorry about this inconvenience!

The issue is fixed and now everything should be working fine. Could you please check it?

1 Like
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I saw the test booking you have done. THANK YOU!!!

What happens to the ones prior? They are no longer there?

If I wanted to get the all in one review verses just the google reviews can I change the plan from the google to all in one? I wasn’t aware of the all in one until last night

1 Like
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Glad to say that you can find the missing submissions in the CSV file, which you can download in your dashboard:

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As for the Google Reviews, surely, you can switch it to the All-In-One Reviews plan right in your dashboard. For this, go to the Billing section and choose Change plan:

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I also see that you have a paid Appointment Booking subscription and I guess our Pack plans might be a great offer for you. With our Pack plans you can access 90+ Elfsight apps for the price of just 3.

Here you can see prices for Pack plans:

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If you’d like to upgrade your single app subscriptions to All Apps Pack plan, please contact our Support Team at support@elfsight.com. They’ll be happy to assist :slightly_smiling_face:

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I am still not receiving any confirmation emails after booking an appointment. I’m entering all the info correctly. I don’t understand

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I’ve checked your widget once again the submission was delivered to my address:

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Could you please double-check it and let me know if you see my test submission?

If not, please take these to troubleshoot the issue on your side:

  1. Double-check that your email address is entered correctly.

  2. Check your Spam folder. If any submissions are located there, mark them as “Not Spam.”

  3. Make sure that notifications@forms.elfsightmail.com is not blacklisted.

  4. Add another Gmail address and check how it works

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A post was split to a new topic: Appointment Booking email customization