Chatbot stopped though we have not crossed our limit

Hi there, @Zainab_Saeed1 :waving_hand:

Yep, one single message (like “Hello”) sent by users is counted as 1 message in terms of the message limit (not the whole chat).

I hope this clarifies things.

@Paul_D At the moment, unfortunately, there is no way to track this data, but we have requests for it on the Wishlist. Feel free to upvote them :slightly_smiling_face: