Our chatbot stopped though we have not crossed the limit of 3,000 messages and 150,000 views. Can someone please help?
And, I’d appreciate if a notification could be sent via email that our limit is ending before deactivating the widget.
I have also attached the plan we have bought. We didn’t activate the widget in the first week when we bought this tool due to our website issues, how can we reach the views limit? 
Attaching the screenshot for reference.
Hi there, @Zainab_Saeed1 
Apologies for the confusion!
I’ve checked your message limit in our database, and see you’ve reached the maximum:
Just to clarify, the limit counts all messages sent by users, including test messages from the widget editor. So even if the widget wasn’t installed on your website, testing it still used up some of your message quota.
Your message limit will be reset on July 18.
Please let me know if this explains things or if you have any questions left 
Thank you for sharing this. But, Max I didn’t receive 3,000 emails.
Max, is there an easy way for customers to view the current status of all data that impacts license limits — not just Widgets and Views, but also Messages and Character Storage — so we can proactively avoid issues like this?
From what I gather in this thread, the Messages count refers to the total number of individual queries sent to the AI backend, including test messages sent through the My Apps console — not the number of chatbot transcript emails we receive.
It seems important for customers to be able to monitor the current Messages count and Character Storage, along with Views, throughout each month — especially if the chatbot will shut down when any individual limit is reached.
For now, I’d ask others to please upvote this existing feature request.
By the way — in this early phase we’re testing the chatbot extensively using the My Apps console. Could you kindly let us know our current Messages count?
Max, I need clarity on one more thing so a single message such as a hello sent by the user is considered as one message, right? I was assuming that one single chat like one email transcript is considered as one message out of 3000.
Hi there, @Zainab_Saeed1
Yep, one single message (like “Hello”) sent by users is counted as 1 message in terms of the message limit (not the whole chat).
I hope this clarifies things.
@Paul_D At the moment, unfortunately, there is no way to track this data, but we have requests for it on the Wishlist. Feel free to upvote them
Max, I’m getting the $42 package now.
And, there should be an option of renewing the current plan. I am unable to do that as well.
Your app subscriptions are billed automatically every month or year, depending on the billing cycle you chose.
You signed up for the AI Chatbot Premium monthly plan on June 17, which means your subscription will automatically renew tomorrow (July 17).
Since your current subscription is active until July 17, the $0.60 charge covers your usage of the higher-tier plan (AI Chatbot Enterprise T1) until the end of your current billing period.
Once your subscription renews tomorrow, you’ll be charged $42 for the next billing cycle on a new plan.
Please let me know if this clarifies things or if you have any questions left
