Area for training files to answer internal questions only

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I’d like to have a “restricted area” where uploaded documents are not used for “public-learning” and not shared with anybody but just us.

It’s all about a ChatBot answering internal and confidential information.
Therefore we need to upload documents that should be rated “confidential”.

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@Max
Any news on this?
How are uploaded documents handled? Are not used for “public-learning” or not?
Do all Elfsight user share one big data pot?
Or each account has its own pot for data?

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That feature request makes sense in theory, but woudn’t a more practical and reliable approach be to deploy two separate versions of your chatbot:

  • One version on your public-facing site — using only non-confidential, public training materials.
  • One version on your internal or restricted-access site — using confidential training materials meant only for internal use.

Each version would have its own script code snippet and would operate independently. This setup keeps things simple:

  • Confidential information is never mixed with public content.
  • You don’t have to rely on toggles, permissions, or filtering within a single chatbot instance.
  • Security and content management stay clear-cut because each version serves a distinct purpose and audience.

This avoids potential confusion and risk, especially since internal training documents generally aren’t something you’d post on a public site in the first place.

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Hi @Piero_Biasi1 :waving_hand:

I guess I might have misunderstood your original idea.

If you’re worried about other users accessing files uploaded to your widget, rest assured that all data is stored privately under your account. No one else can view or use it for their chatbots.

If your goal is to combine both private and public data and have the bot switch between them based on the page it’s installed on, that’s not currently possible. However, as @Paul_D mentioned, a good workaround would be to create a separate widget for public use and restrict access to specific pages.

Please let me know if this clarifies things or if you have any questions left :slightly_smiling_face:

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Hello @Max

We are not worried about about the uploaded files. The bot will not hand it out.
But about the information that the documents does contain.
Will this be used for public and global learning. It shoul remain witin our “realm”.
Is this possible: yes or no?

Your idea about separating bot we already have done.
But then we need to protect web-access for the chatbots as well
Eg.: https://eef34f14bfc2450b86ey…elf.site/

How to do that?
Thanks
Piero

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Hi @Piero_Biasi1 :waving_hand:

Sorry for the back-and-forth — just want to make sure I fully understand your idea.

You’ve mentioned that, you’ve created a separate widget, where you’ve uploaded fields with the confidential info.

This widget is installed on the page with the restricted access, right? If yes, could you please
elaborate on what you mean under additional web access protection, if the page with the widget is already restricted.

If I misunderstood you, please describe your specific use case in more detail :folded_hands: