We’re super excited to share a major update for the AI Chatbot , bringing new Action buttons and a Contact Human option to enhance user interactions! :rocket: What’s inside the update? :memo: ▶ Skills tab ▶ Action buttons ▶ Contact a Human ▶ Follow-Up Message Delay Folks, have you already…

This is a great feature but reaching out to a human doesn’t currently work when you add your email as a contact button. It just links me to a random tab on my computer.

Hey there, guys :waving_hand: Thanks a lot for the feedback! @Dan4 , unfortunately, there is no way to connect a real person directly in the chat or send emails right from chatbot window. Instead, clicking on the Email action button opens a popup window to select the email service you’d like to us…

Yeah, it doesn’t do that. No pop up opened. No redirect to email client. Just opens a different tab on my browser that already in use by an unrelated website.

Could you please send me a video screencast of the issue? I’ll ba happy to look into this :slightly_smiling_face:

Hate to be that guy but this isn’t really the change people wanted. Most other proffesional chat widgets are able to hand it off to a live person within the same chat bubble

Hi there, @Brahim :waving_hand: Thank you so much for the feedback! You see, we’ve explored the possibility of connecting a real person right to the chat and this approach appeared to be very complex. We’ve decided that it’s not the best direction to pursue at the moment, this is why we added an …

Hi @Max , Great feature! So far, it works for us. Note: I was also expecting the human contact inside the chatbox to ensure continuity with the chat conversation, not via re-direct to the visitor’s default email client (or othe CTA client) with a “blank” note. It adds another workflow step that may…

Hi @AeroConsultants :waving_hand: Thank you for the feedback! Yep, I understand that having a real agent conneced to the chat would be fantastic, but as we’ve mentioned in this thread , it’s not something we can achieve now. However, if anything changes, we’ll share an update in this Wishlist thr…

Hi @Max & Elfsight Team, These are great updates. For “While connecting directly to a real person via chat isn’t available yet", is this already on the Wishlist or in development? I’m hoping this feature is to allow a Human to enter the chat along with the Visitor and AI chat bot. With thanks, m…

Hi @iammasterweb :waving_hand: Thanks a lot for the feedback! This feature isn’t in the development. It’s just a Wishlist idea now and you can upvote it here :wink: - Move from AI to human interaction right in the AI Chatbot window

AI Chatbot: Let users take specific actions right in the chat and contact human! 🔥

Changelog New Feature

user3190 March 4, 2026, 12:11am 14

Fantastic! But the Contact a Human can not trigger Collect Contacts form within the chatbox?

3 Likes

Topic		Replies	Views
Send contact form if chatbot is unable to answer a question AI Chatbot Gathering-Feedback	1	32	December 2, 2025
AI Chatbot: New Contact Human triggers + 2 more enhancements New Feature ai-chatbot	3	177	March 30, 2026
AI Chatbot: [MAJOR UPDATE] Easily collect user details with the new form feature! 🔥 New Feature ai-chatbot	17	1559	October 13, 2025
Send an email or open the phone to contact a real person General Questions	6	37	October 2, 2025
Enhancement Request \| AI Chatbot "Collect Contacts" Form General Questions ai-chatbot	1	17	March 4, 2026

AI Chatbot: Let users take specific actions right in the chat and contact human! 🔥

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