View chat and lead history in the widget configurator

I need to look into AI chat history, for customer service that is a must. I will not let AI Chatbot talk to my customers if this feature doesn’t exist.

Hey there, @Daniel_Chong_Kock_Hu :wave: Thank you so much for the feedback! Just in case, I’d like to mention that you can send the chat history to your email: [image] However, we’ll try to consider adding this opportunity to the configurator as well :slightly_smiling_face:

Yes, it would be great to have an access to Inbox view, to see the list of visitor discussion and visitor filled contact form. And a status indicator (read/unread and “done” or archived)

Thanks for upvoting the idea and welcome to the Community, @Tex_Texte :wink:

In my opinion, this feature is no longer required. The widget has the ability to send all chats to the user’s email address (as noted above by @Max ). In my case, I created a new emaill address labeled chatsupport@mysite.com . All chats go to that email address’ inbox and are managed accordingly. Ema…

That does not give you automatic insights into what the chats are about.

Hey @Jon_Heidar_Ragnheida , Can you be more specific? Give examples? The feature request description does not mention “automatic insights” nor analytics. Cheers!

Hey @Max , Can you share the anticipated design architecture for this feature? What can the users expect to see in the configurator? Thank you!

Hi @Petar_Dietrich :waving_hand: SInce we’ve just started working on it, we don’t have any details to share for now. We’ll keep you posted on the further progress here :slightly_smiling_face:

Ability to view chat history in the configurator

Wishlist AI Chatbot

Max July 28, 2026, 12:14pm 24

Hey everyone!

The feature is already live

Check this post for more details: AI Chatbot: Track chat history, leads, and performance right in dashboard! 🚀

4 Likes

Topic		Replies	Views
Be able to see chats in the interface and improve answers for the bot General Questions ai-chatbot	4	52	February 11, 2026
AI Chatbot: Track chat history, leads, and performance right in dashboard! 🚀 New Feature ai-chatbot	14	297	August 2, 2026
Admin should be able to see all chats that happened between customer and AI General Questions ai-chatbot	1	23	May 4, 2026
Ai chatbot Chat History to Email (white label) AI Chatbot Released	33	3237	September 2, 2026
I am not receiving emails entered in the chatbot General Questions ai-chatbot	1	30	November 7, 2025

Ability to view chat history in the configurator

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